Delegates will understand how their feelings affect their behaviour and changing how they feel can change the patient experience for the better. Building confidence will enhance their skills to help the patient receive the best possible care.
Delegates will also understand the ways in which they can communicate, how to use Active Listening and blocks to effective listening.
Finally, delegates will learn how to manage difficult situations or challenging conversations to achieve controlled closure.
Delegates will gain a deeper understanding of how their feelings affect their behaviour and how their communication styles can aid the patient care experience. This may help delegates perform better in current patient care roles.
Further Information
If you wish to book or require any further information regarding this course then please enquire through our contact page on our website. Alternatively, please email luke.higgins5@nhs.net and we will endeavour to respond to your enquiry as promptly as possible.
